Return and Exchange

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@acadiascrubs.com. Returns will need to be sent to the following address: [6690 Jons Mill Ct, Suite G, Peachtree Corners GA 30092].

If your return is accepted, we will send you instructions on how and where to send your package. We may provide a return shipping label. Unless the return is due to a defective, damaged, or incorrect item, return shipping costs are the customer’s responsibility. If we provide a prepaid return label, the cost may be deducted from your refund.

For returns from Canada or Mexico, customers are responsible for all international return shipping costs, duties, and taxes.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@acadiascrubs.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately at care@acadiascrubs.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and photos if possible.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom or personalized products, final sale items, and gift cards. For hygiene and quality reasons, we cannot accept returns for items that have been worn, washed, altered, damaged after delivery, or have had tags removed. Please contact us at care@acadiascrubs.com if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

We currently do not ship to the European Union. Therefore, the EU 14-day cooling-off period does not apply.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Original shipping fees are non-refundable unless the return is due to our error. If your order received free shipping and your return reduces the order total below the free shipping threshold, we reserve the right to deduct the actual shipping cost from your refund.

If more than 15 business days have passed since we approved your return, please contact us at care@acadiascrubs.com.